Friendemic helps maximize your Reputation & Social advantage to propel your online showroom and aftersales departments across seven popular automotive review platforms and three social channels. Our Catalyst Self-Managed or Fully Managed products are the only Reputation Management and Social Engagement platforms built for automotive and are proven to grow your star ratings, review volume, searches, calls, website visits and direction requests.Compare Packages Set Up a Demo Enroll
Send review invites at the point-of-sale to finish your customer experience or use our data integration feature to automate your invites to send at a later time. Our mobile app makes it quick and easy to get happy new customers leaving reviews without being stuck at a computer. Our software captures negative feedback before it appears on your reputation sites and collects it in one place for you to review at your convenience.
Our Response Console provides hourly review site monitoring to keep you informed, updates you with customizable alerts for any new reviews or feedback, and allows you to respond to reviews from within the platform. Reputation Snapshot makes it easy to see where you stand across all of your review sites. If you want a closer look, our detailed reporting helps you see which of your reputation sites need more attention.
Need experts to help respond to reviews? Our response service helps you stay on top of your reviews by responding within 24 hours, 365 days a year, including weekends and holidays. Included in Catalyst Connector fully managed packaged or as an add-on.
Facilitate customer communication using our new technology that allows you to record and share private YouTube videos with customers via text or email. Entice prospects with personalized videos of vehicles they are interested in. Improve transparency with your Service Drive customers by showing them problems uncovered during routine maintenance or update them on repairs. Personalized reporting dashboard tracks which employees from your dealership are using the app.
Capture customer and product photos, videos, and success stories from our mobile app. Photo and video release forms are built into the app to ensure consumer permission before posting to your social media pages. Capture content from multiple locations and users without the need to access dealership social media accounts.
Need experts to help you post social media content from OEM stock templates or your own content captured from Catalyst Photo and Video? Our social publishing services could be just what you need. Included in Catalyst Connector fully managed package or as an add-on.