Automotive retail has gone digital-first, and it’s the dealers that can bring their same showroom customer service online that are winning. Conversations transforms your digital dealership to be instant, easy, and everywhere 24/7 — with powerful features like live video and inventory sharing that help you connect with and convert more customers. Conversations is the only messaging solution that’s built by a website and digital marketing provider, so Dealer Inspire has the ability to replace your lead forms and marketing call-to-actions with higher-converting A.I. message experiences that instantly answer questions and guide consumers to purchase.Compare Packages Set Up a Demo Enroll
EVERYWHERE YOUR CUSTOMERS ARE
Conversations not only deeply integrates with your website, it syncs to SMS, Facebook Marketplace, Facebook, Cars.com, and can launch directly from your call-to-actions on Google, Emails, and even QR codes.
SMS TEXT INTEGRATION
Conversations comes with a unique SMS number so customers can text you from your website, ad campaigns, Google listings, and even print materials — and each text routes though the platform the same as any web chat. Conversations also has SMS Outbound Messaging, meaning you can initiate text conversations with your customers at any time.
Conversations seamlessly connects with Facebook Messenger, which enables your team to instantly respond to customers on your Facebook Page, Facebook Ads, and Facebook Marketplace inventory all from the same easy-to-use place.
Because of Conversations versatility, it also presents unique opportunities for strategic advertising messages that accelerate your connection with customers. From Facebook ads that launch instant messaging to traditional billboards, mailers, and TV ads that start SMS texts, having Conversations means your audience is always a moment away from connecting.
As the only first-party messaging platform in the industry, Conversations can have unprecedented integration with your Dealer Inspire website and next-gen retailing technology (Online Shopper). Instead of driving consumers to often dead-end lead forms, you can have your key CTAs launch instant messaging to capture leads and help shoppers towards purchase decisions in the moment.
ANA BOT A.I. GREETINGS
Not every chat message requires a staff member to create a great customer experience. To help give our dealers precious time back to focus on their businesses, we developed Ana Bot, a friendly natural-language A.I. that’s learned some pretty powerful tricks all on her own, including how to provide instant trade-in estimates, unlock pricing on your DI website, and transfer chats to relevant human teammates.
THE DEALER INTERFACE
Whether you’re a single rooftop or a large dealership group, Conversations is designed to be fast, easy, and scalable for your team, with lightning-fast features like hot key responses, internal transfer, drag-and-drop inventory, and instant translation.
24/7 MANAGED CHAT
Rest easy off the clock knowing all chats will be expertly answered and added to your CRM by our 24/7 Conversations Call Center. Chats can also roll over to Managed Chat when customers are left waiting for a response from your team for a set number of seconds.
CONVERSATIONS ON THE GO
Conversations comes standard with both iOS and Android mobile apps so your teams can continue to connect with customers whether they’re on the sales floor or in the service bay. Both app experiences seamlessly maintain the entire suite of features on your teams’ mobile devices, keeping powerful features like The Glovebox, internal transfer, and live video chat just a tap away.
Drag and drop your inventory into chats with interested shoppers, giving them an enticing vehicle snapshot that clicks through to its VDP. Brochures, offers, and videos are also available for instant, effortless sharing.
LIVE VIDEO + RECORDED VIDEO
Personalized videos create a connection with your dealership, so Conversations is built for you to create, send, and save videos to your Glovebox. You can also connect in real-time with live video chat to give shoppers vehicle walk-arounds like they’re right with you on the lot.
INTERNAL TRANSFER & SHOUT
Chat directly with co-workers or loop them into a customer conversation to make your team more efficient, agile, and helpful. You can even “shout” at entire departments to bring in the first relevant co-worker who responds.
REPORT THROUGH ONE PRIZM
Conversations data seamlessly integrates into our proprietary reporting solution PRIZM, so you can see your messaging performance across every channel alongside website analytics, paid search performance, Dealer Inspire support requests, and more. Inside PRIZM you’ll be able to see Conversations messaging metrics like chat volume across all channels, the response performance of your team, and matchback reporting so you know when chat played a role in a sale.