Gubagoo ChatSmart and SmartSuite: Fully Managed, Advanced Live Chat Platform

Before a chat even begins, we know who your web visitor is and what they are looking for. Gubagoo ChatSmart brings intelligence to chat, so you get higher quality leads and more satisfied customers. Our fully managed live chat and text solutions make it easy for your customers to connect with your dealership 24/7/365. Powerful integrations include Facebook, Apple Business Chat, Whatsapp, Google, SMS and more.

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Expand Your Reach with the Boost Bundle

The Boost bundle expands your dealership’s reach and connects with your customers across all of their favorite platforms, from Apple Business Chat to Facebook to Google and beyond! With this package, you can talk to customers on Apple Business Chat, utilize our Google Integrations, have Virtual meetings with your customers, use the inventory feed we upload to Facebook to run Automotive Inventory Ads, and also benefit from our integrations with Virtual Meetings and OfferUp. Everything is managed in one place, with easy access to in-depth reporting. This bundle provides you with expanded opportunities for growth by increasing visibility and accessibility for your customers.

Meet, Greet, Engage, Interrupt Consumers

Our smart greeter and dynamic messaging technology is designed to maximize chat engagement by delivering a highly personalized chat experience when your customers visit and browse your website. Whether they are first time visitors, returning to your website, visiting a VDP page, or coming to your site after clicking a PPC ad, display ad or email campaign, your web visitors will receive a relevant message that will boost customer engagement and drive higher conversions.

Dynamic VDP to Heighten Engagement and Conversion

Dynamic VDPs increase conversion by 54%. With your inventory at our fingertips, we send vehicles in the chat window to enable the customer to easily view specs, pictures and videos. To unlock instant pricing, we invite the customer to fill in a quick form. This gives them access to valuable rates, incentives, residuals, lease offers and finance options specific to their area, and giving you super leads to drive higher conversions.

Grow your Fixed Ops Revenue

  • Parts Directory - Send customers parts diagrams, pricing, specs right in chat.
  • Appointment Scheduling - Let our Chat Specialists schedule your customers next service appointment during a chat conversation.
  • Service Offers - Use our Publisher tool to push hyper-relevant offers to web visitors.

Apple Business Chat: Reach Millions of iOS Users

In one tap, iPhone and iPad users can chat with your dealership in the Apple Messages app.

They can view inventory, ask questions, book a test drive, and schedule service appointments. Re-engage with customers at any time to get them back in the deal. Your connection with customers is active until they choose to delete the conversation. Native iOS entry points include Spotlight, Siri, Search, and Maps.

Facebook Messenger Integration

Let your customers chat with your dealership like they chat with their friends. Gubagoo will manage your customer inquiries that come through Facebook. Our chat specialists can push your dealer inventory, video, offers and book service appointments for your customers right in a Messenger conversation. We’ll send all of your Facebook leads directly to your CRM.

Gubagoo Live: All-in-One Dealer Communication Platform

GLive is an omni-channel platform thats designed to help you improve consumer engagement, conversion and experience.

  • Watch, whisper, or jump in anytime, anywhere.
  • Build and send offers and inventory to customers from your desktop or mobile device.

Gubagoo Text+: One Powerful App to Text with your Customers

Text+ gives you full control over your team’s inbound and outbound text conversations. This fully compliant solution lets you easily stay in touch with customers after they leave the dealership. Centrally manage all text conversations between team members and customers. Push vehicles to customers in text, and share rich media content to drive greater interest.

Gubagoo Publisher: The Intelligent Way to Promote your Specials

Customers are 2x more likely to convert when offers are customized to their intent. Publisher dynamically changes your offers and incentives based on web browsing behavior. Ad types include Google Reviews, specials, department tabs, social profiles, billboards, page overlay, appointment booking, and more.

B.E.A.S.T. Behavior Scoring

Our patented behavioral scoring algorithm tracks and scores every visitor to your website to create unique engagement experiences and turn your anonymous web visitors into identifiable customers. We score consumers based on their level of interest, intent to purchase, inventory of interest and pages likely to view. With this insight, we can intelligently:

  • meet
  • greet
  • engage
  • interrupt
  • retarget
  • publish offers