The Real-Time Retail™ platform combines CarNow’s award-winning chat and digital retailing solution with the first live-data technology platform that empowers dealers to expand customer interactions and transactions from their online showroom to the physical showroom with ease. It combines industry-leading integrations with its intelligent live-action platform, simplifying the shopping experience and allowing dealers to deliver the right information to customers on the spot, leading to increased sales, service, and profitability.
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Comprehensive Platform
CarNow’s Real-Time Retail platform encompasses all the functionality of the RealTime Messaging™ solution, including:
- DealNow
- Conversational Calls to Action
- Comprehensive Integrations
- Direct Service Scheduling
- Rich Content
- Mobile App
Live-Assisted Conversations and Video Chat
With live co-browsing features, customers can engage in Q&A and negotiate in realtime with your in-store team, including the ability to activate video chat.
Multiple Entry Points (Deep Links)
Customizable entry points take the customer deeper into the digital retailing process to generate higher quality leads that convert.
Trade Partner Integrations
Our growing list of trade partner integrations includes KBB, TP, ICO, and TIV, and the process is now made easier with customer VIN and license plate pull.
Soft and Hard Credit Pull Options
Offer customers both soft and hard credit pull options during the buyer journey via 700Credit, RouteOne, and DT, while providing an instant customer callback option that populates directly in the UX.
F&I Merchandising and Accessories
Display actual prices of F&I products and vehicle accessories from your providers, giving customers the time, tools and confidence to decide without the pressure of the dealership.
Full-Service Desking
CarNow’s comprehensive desking solution provides everything needed for dealers to fully facilitate the entire vehicle transaction process.
Real-Time Notifications and Customer Data
With real-time access to customer actions, changes, and data, gain full visibility and better intel for negotiation.
Regional and National Incentives
Capture all OEM incentives and rebates using COX Rebates and Incentives. Customizable and automated to display real-time pricing logic.
