Your customer interacts with your brand online before even considering your business. Online reviews are a major factor in local search ranking - Google has increased the weight of ratings and reviews in their local search algorithm by over 20% in the last 12 months.

Widewail makes managing reviews quick and easy without requiring dedicated staff. You can trust that your reputation is in good hands, with reviews addressed quickly, and reports hitting your inbox monthly. We draw on 30 years of retail operations and digital marketing experience to best represent your business online. We work hard for you, raising your business in local search rankings, while showing potential customers how much you care about their experience.

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STEP 01: Monitor

Widewail monitors the most powerful automotive dealership review sites across the web.

STEP 02: Respond

We respond to every review your business receives. Not some of them, all of them. We can tailor responses to reflect your voice. Whether your business prefers a more buttoned-up and straight forward approach, or a more casual tone, we’ve got you covered. Negative review responses will be provided to you for approval, using our industry-first text alert and mobile resolution process.

STEP 03: Report

Monthly overviews will provide a pulse on your online reviews and responses across all monitored sites, average rating for each, and a digest of activity the team at Widewail put forth on your behalf. Performance data is provided per profit center to help you identify opportunities for improvement.


Widewail responds to reviews with content that will attract additional customers - focusing on using your business name, location, products and services in our review response, when appropriate.